Voice Services

Communicate how you want, wherever you are, with integrated voice, chat, video conferencing, screen and file sharing, and file back. Work from virtually anywhere, at anytime, on most any iOS or Android enabled smart device. Switch seamlessly from your desktop to your mobile device, and vice versa,with integrated mobile and desktop apps.

Save up to 50% on your monthly phone bill when compared to traditional phone service. Consolidate voice and data onto one network. Reduce infrastructure and operating costs with no additionalhardware to buy. Flat, per-user rates with no hidden fees and month-to-month contract options.

Includes 99.999% financially-backed uptime SL. Proprietary Intermedia VoIP tests help ensure a reliable connection and highvoice quality. Redundant East/West data centers to increas reliability and reduce latency.

Order service according to the number of users; no guessing number of lines needed. Ordering additional service is easy and can be done online. Manage service and features using user-friendly Host Pilot® portal.

Intermedia Unite automatically rings to all of your end points (deskphone, mobile, etc.) with every call. In the event that you don’t answer, it routes the call to any number you choose (branch office, automated attendant, mobile number, etc.)

Cloud-based phone service with 90+ enterprise-grade calling features and excellent network call quality and uptime. System configuration and call reporting are managed from a sing eweb-based portal. Protect your business and increase employee productivity with built-in Spam Caller Protection.

The Unite Mobile App makes any smartphone an essential collaboration tool. Place and receive calls, see who is available, respond to chat conversations, join video meetings, and more from your mobile device. Extend your business phone number and extension to your mobile phone. Sync contacts from popular third-party platforms (Microsoft 365, Google,and more) to your desktop and mobile devices.

View real-time working statuses of colleagues, place and receive calls,communicate in real-time with team chat, meet face-to-face in HD video, share and store files, and more. Use the desktop application to place and receive calls or as a call controller for your associated desk phone or as a soft phone from your PC or Mac®

Meet face-to-face in HD video and share your screen for more interactive and productive meetings with colleagues and customers. Access to advanced features – like automatic meeting lock, virtual backgrounds, meeting transcriptions, and more.

Intermedia’s preconfigured phones can be plugged in to any location that has an internet connection. Remote desk phones work exactly the same way as they do in the office with access to all the same features and functionality as everyone else in the company.

Voice, chat, and e-mail queues combine into a single omni-channel experience. Provide exceptional customer interactions with customizable call flow.

Phones are plug and play, delivered pre-configured to work seamlessly with the Unite service. No special setup or technician required. Includes world-class manufacturers such as Poly, Cisco, and Yealink, with many models to choose from to meet any business need.

Voicemail can be managed and accessed according to user needs. Listen and manage from the desktop phone, or through the mobile app. Transcribed voicemail messages can be delivered via email, or viewed on the mobile app. Voicemail can be received or forwarded as a downloadable email attachment.

Intermedia desk phones and applications include presence – the ability to see whether your company contact is available or busy on the phone. Desktop phones include a busy lamp field (BLF) in the LCD display that indicates presence. The Intermedia desktop and mobile apps display presence information alongside each contact in the Active Directory.

Intermedia WebFax is a “virtual” fax service that allows users to receive and manage faxes via the web or email. Transmits faxes directly from a Windows®-based PC.

Communicate with more than voice and email – use direct chat and private and public channels to have conversations, share files, and mor in real-time. Use direct chat to communicate with an individual colleague. Use private and public channels to discuss specific topics in groups. Send and receive unlimited text messages across US, Canada, and Puerto Rico. Access advanced collaboration features like @ mentions, search in chat, replies, rich text editor, and more. All messages automatically sync across mobile and desktop apps, and are securely encrypted in transit and at rest.

Access files from desktops, laptops, smartphones, tablets, file servers and the web. Full control over files, users, devices, and sharing activities. Real-time backup of all files, mobile photos, and video. Point-in-time file restoration for quick recovery from ransomware and other types of data loss. Up to 10 GB per user of SecuriSync® file storage included.